{"store":{"baseInfo":{"podcastTitle":"Critical Mass Business Talk Show | Orange County’s Longest-Running Business Talk Show","slug":"ceopeergroups","podcastDescription":"Hosted by Ric Franzi, Critical Mass Business Talk Show is Orange County, California’s longest running business talk show, focused on exploring topics of interest to executives, entrepreneurs and non-profit leaders in Southern California and beyond.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/151107/Screen_Shot_2021-11-08_at_94241_AM7wmme.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/151107/Screen_Shot_2021-11-08_at_94241_AM7wmme_1200x628.jpg?s=a1c5dfca415add278820e595fab05034&e=png","podcastUrl":"https://podcast.criticalmassforbusiness.com","podcastCanSearched":true,"feedUrl":"https://podcast.criticalmassforbusiness.com/feed.xml","theme":"waves","podcastDeepLink":"https://www.podbean.com/pu/pbblog-f4jd3-24e43","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":5,"gmtAdjustment":"GMT-08:00","useDaylightTime":1,"value":-8,"text":"(GMT-08:00) Pacific Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/Los_Angeles"},"podcastDownloads":null,"totalEpisodes":1534,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Ric Franzi | Critical Mass Business Talk Show","engagementStatsBaseUrl":null,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-f4jd3-24e43-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fpodcast.criticalmassforbusiness.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog151107%26podcastIdTag%3Df4jd3&dfl=https%3A%2F%2Fpodcast.criticalmassforbusiness.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/7JOpEogedgUaeJeyZOaDT9","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/ebd02998-6e53-4ee2-9681-1fb7cf2fefff","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null},{"name":"PlayerFM","link":"https://player.fm/series/3322867","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/PlayerFM.png","title":null},{"name":"Podchaser","link":"https://www.podchaser.com/podcasts/critical-mass-business-talk-sh-130109","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/Podchaser.webp","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Arial"},{"id":"SecondaryFont","val":"Open Sans"},{"id":"PlayerColor","val":"#3A61B9"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":"https://www.podbean.com/images/favicon.ico"},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#FFFFFF"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/dygxww/Screen_Shot_2021-10-17_at_90605_PMe2079610-0cd5-d2b4-c30d-6131cb37c7a2.png"},{"id":"BackgroundImageForMobile","val":null}],"page-header":[{"id":"PageHeaderTextColor","val":"#000000"},{"id":"PageHeaderBackgroundColor","val":"#1A649F"}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":100},{"id":"EpisodeStats","val":"hide"}],"navigation":[{"id":"NavigationFontColor","val":"#FDF6F6"},{"id":"NavigationBackgroundColor","val":"#e9e9e9"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/GYA2jhMGSe7","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-YeD7NixYugY","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright © 2021 Ric Franzi. All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":["\r\nvar _gaq = _gaq || [];\r\n_gaq.push(['_setAccount', 'UA-34603984-1']);\r\n_gaq.push(['_trackPageview']);\r\n(function() {\r\nvar ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true;\r\nga.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'stats.g.doubleclick.net/dc.js';\r\nvar s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s);\r\n})();\r\n"],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":null,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"http://podcast.criticalmassforbusiness.com","apiCommonParams":{"t":"672a4a39","clientSignature":"b1bbe674ffc7f39d2cb37ebab85f2dde","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb5623150-5htwp","episode":{"id":"pb5623150","idTag":"5htwp","title":"Critical Mass Radio Show May 5, 2015 Michael Houlihan and Bonnie Harvey","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog151107/CMLOGO_512.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog151107/CMLOGO_512_1200x628.jpg?s=460e68c95e7854730e71c2414e67d36d&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog151107/CMLOGO_512.png","previewContent":null,"content":"

Barefoot Wine founders, Michael Houlihan and Bonnie Harvey come back to the studio to talk about their latest book The Entrepreneurial Culture. Our guests discuss the importance of empowering and engaging your people by knowing the difference between customer service and complaint resolution.

","publishTimestamp":1430886528,"duration":3242,"mediaUrl":"https://mcdn.podbean.com/mf/web/ishtr6/Critical-050515.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-5htwp-55cd6e","likedCount":null,"deepLink":"https://www.podbean.com/ew/pb-5htwp-55cd6e","transcriptUrl":null,"permalink":"/e/critical-mass-radio-show-may-5-2015-michael-houlihan-and-bonnie-harvey/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PB55CD6E5HTWP","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":0,"status":"publish","hasMoreContent":false,"chaptersUrl":null},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-5htwp-55cd6e","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb5623150","idTag":"5htwp","title":"Critical Mass Radio Show May 5, 2015 Michael Houlihan and Bonnie Harvey","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog151107/CMLOGO_512.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog151107/CMLOGO_512_1200x628.jpg?s=460e68c95e7854730e71c2414e67d36d&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog151107/CMLOGO_512.png","previewContent":null,"content":"

Critical Mass Radio Show May 5, 2015 Michael Houlihan and Bonnie Harvey

Comments (0)