Critical Mass Coast to Coast May

Phil Reason, CEO Instem joins host Richard Franzi to provide insights into how his firm is realizing sustained growth through focusing on their niche.  Instem is a world-leading information solutions provider for Life Sciences R&D. Tiffany Bucher, CEO and Founder of Infincom. Richard explores with Tiffany how her service technician experience early in her career has created a life-long understanding for the importance of customer service.  And now as a business owner Tiffany is creating a differentiated business based on her early experience.